Return & Exchange Policy | JQUEEN

Return & Exchange Policy

Time limit for accepting returns

When you receive the order, within 30 days, support return and exchange.

Applicability of returns and refunds

  • We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
  • You received the incorrect photo charm. If the picture’s appearance is different from the photo provided to Jqueendirect
  • Paint is chipping, Crystals fall off, etc. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)

Action to be taken by the user

* Please do not return to the original shipping address,Please contact customer service to confirm before returning.

* Items that are being returned should be new, and unworn. They should be kept in its original condition in which you received them in.

* Please contact one of our customer service representatives to request return authorization, and the return instructions.

How soon will I receive a refund?

Returns will be processed within 14 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.

Whether there is a return handling fee, and who will pay for the return postage

  • No restocking fee.
  • For defective products (This happens when the product is incorrect, damaged by the carrier, or defective in another way), No cost.

For customer remorse ( This happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item ), Customer responsibility;

About the return address

Please do not return to the original shipping address,Please contact customer service to confirm before returning.