What materials are your products made from?

All our standard beads and charms are made of 100% Wood or Leather material. Since there are a lot of items featured, so they are made of different materials. Generally speaking, you can identify the material from the items’ “TITLE” or “MATERIAL AND DETAILS”. If you need further assistance, please contact us via support@jqueendirect.com.

What should I do if my order tracking information is not updated?

This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact our customer service via live chat or by submitting a support ticket for assistance.

What should I do if I do not receive my order?

We encourage you to track your order online avoid issues in the delivery process. If the delivery timeframe has passed, please contact your postal carrier with the tracking number. If your order is lost and your shipping address is correct and deliverable, we will arrange for a free replacement or issue an immediate refund upon confirmation.
Please remember… 
- Shipping estimates are from the day of shipping not from the order date. 
- Customers are responsible for lost orders due to incorrect shipping information. So please make sure your address is correct and deliverable.

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